Privacy Policy
This policy explains how Sella collects, uses, shares, and protects information when customers and service providers use the app.
1. Information we collect
- Account information such as full name, phone number, role, language, and profile photo.
- Provider verification information such as national ID details, selfies, licenses, certificates, and review status.
- Service and order information such as selected sub-service, request details, prices, offers, photos, ratings, receipts, complaints, and support messages.
- Location information needed to create requests, match nearby providers, show provider progress, and confirm service delivery.
- Device and technical information such as app version, device type, push notification token, logs, and basic security events.
2. How we use information
We use information to operate the marketplace, create and manage accounts, verify providers, match requests with providers, process offers and service status updates, show notifications, prevent fraud or misuse, handle support and complaints, improve the product, and comply with legal or safety requirements.
3. Sharing information
We share only the information needed for the service to work. Customers may see provider profile, rating, selected service details, and service progress. Providers may see customer request details, location, contact actions, and attached request photos. Admins and support teams may access order, verification, complaint, and audit information to operate and protect the platform.
We may also share information with trusted vendors for hosting, storage, notifications, analytics, security, and support, or when required by law, safety, or dispute handling.
4. Location information
Customers provide service locations so providers can evaluate and complete requests. Providers may share location while online or handling a request so customers and admins can track service progress. Providers can turn availability off in the app when they do not want to receive new requests.
5. Photos, documents, and evidence
Photos and documents uploaded for requests, provider verification, completion evidence, receipts, or complaints may be stored and reviewed by admins. These files help verify identity, document the service, resolve disputes, and protect users.
6. Retention and security
We keep information for as long as needed to provide the service, maintain records, resolve disputes, prevent abuse, and meet legal obligations. We use reasonable technical and organizational safeguards, but no digital system can be guaranteed to be completely secure.
7. Your choices
You can update profile details in the app, manage device permissions from your phone settings, turn notifications on or off where supported, and contact support for account or deletion requests. Some records may be kept where required for legal, security, audit, or dispute reasons.
8. Changes to this policy
We may update this policy when the product, operational needs, or legal requirements change. The updated version will be published on this page with a new effective date.